Parent's Guide to Hoop

Hoop is the most popular app to make new friends on Snapchat all around the world.

Our goal is to help Snapchat users to make new friends in an easy, fun and safe way.

We have built this Guide as an FAQ to help parents to understand what Hoop is, how teenagers use it and how to help your child stay safe on Hoop.


What is Hoop?

Hoop is a social network app free to download from the App Store and Play Store. Millions of young people from all over the world use Hoop to make new friends on Snapchat.


What is the minimum age on Hoop?

The minimum age is 13. 13 to 17 years old are not allowed to create an account or to use Hoop without the permission of their legal representative.

When setting up a profile, we ask for a date of birth that can’t be changed to separate the 13 to 17 years old from the 18 years old and above, meaning that adults can’t see teenagers’ profiles and vice versa.


How does Hoop work?

The main way to add a new friend on Snapchat is to know their Snapchat username. What Hoop does is making easy to share Snapchat usernames.

Users on Hoop can ask the profiles they like for their Snapchat username.

When receiving a Snapchat username request, users can:
• accept the request. The user who sent the request get the Snapchat username.
• decline. Nothing happens.

Users on Hoop maintain control over their Snapchat username.

Once a user gets another user's Snapchat username and add them as a friend on the Snapchat app, Snapchat takes over. You can find more information about safety on Snapchat on the Snapchat Safety Center.


What about content posted on Hoop?

Like with all digital media, there are risks of being exposed to inappropriate content that breaks our Community Guidelines.

Users on Hoop can post up to 9 photos. This content is filtered by our technical tools, our human moderators and the community. You can find more information about our approach to safety on our Safety page.

If a user breaks any rules from our Community Guidelines, we delete their content, terminate their account and suspend their Snapchat account from Hoop, meaning that they can’t create a new account.

Please note that there is no location feature meaning that users on Hoop can’t choose to see profiles nearby and there is no chat feature meaning that users on Hoop can’t send direct message.


Why do teenagers use Hoop?

Teenagers use Hoop to make new friends all around the world, discover new cultures, share their passions with teenagers from different countries, grow their Snapchat community, fill their Snap Map and much more.

We encourage you to talk to your child about why they use Hoop and other social apps. It will help you better understand your child’s online activity and they are more likely to come to you if they need help.


How do we help our users to stay safe?

Like in the real life, users are exposed to risks online. We have developed safety tools and features to help our users to stay safe on Hoop and have a friendly experience. You can find more information about our approach to safety on our Safety page.

Users on Hoop can easily report an inappropriate content or activity or block an abusive user. If anything goes wrong, users can contact us at:

- support@hoop.photo directly from their profile’s settings
- hello@hoop.photo

You should know that there is no direct interaction on Hoop. However, Hoop allows users to have interactions on Snapchat with new friends. You can find more information about safety on Snapchat on the Snapchat Safety Center.


What can parents do to help their child stay safe on Hoop?

• The most important thing is to talk with your child about being thoughtful while using social media.

• Remind them that they can come to you or speak to a trusted adult when they need help.

• Encourage them to respect themselves and other users.



If you have any question, feel free to contact us at hello@hoop.photo. We will be happy to answer 🙂