Hoop is a popular app to make new friends on online all around the world.

Our goal is to help social apps users to make new friends in an easy, fun and safe way.

We have built this Guide as an FAQ to help parents to understand what Hoop is, how teenagers use it and how to help your child stay safe on Hoop.

Hoop is a social app free to download from the App Store and Play Store. Millions of young people from all over the world use Hoop to make new friends online.

The minimum age is 13. 13 to 17 years old are not allowed to create an account or to use Hoop without the permission of their legal representative.

When setting up a profile, we ask for a date of birth that can’t be changed to separate the 13 to 17 years old from the 18 years old and above, meaning that adults can’t see teenagers’ profiles and vice versa.

Users on Hoop can send the profiles they like a friend request.

When receiving a friend request, users can:
• accept the request. The two users are now friends and can access each other's socials links.
• decline. Nothing happens.

Users on Hoop maintain control over the users they want to be friend with.

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Like with all digital media, there are risks of being exposed to inappropriate content that breaks our Community Guidelines.

Users on Hoop can post up to 3 photos. This content is filtered by our technical tools, our human moderators and the community. You can find more information about our approach to safety on our Safety page.

If a user breaks any rules from our Community Guidelines, we delete their content and terminate their account.

Please note that there is no location feature meaning that users on Hoop can’t choose to see profiles nearby and there is no chat feature meaning that users on Hoop can’t send direct message.

Teenagers use Hoop to make new friends all around the world, share their passions with teenagers from different countries and much more.

We encourage you to talk to your child about why they use Hoop and other social apps. It will help you better understand your child’s online activity and they are more likely to come to you if they need help.

Like in the real life, users are exposed to risks online. We have developed safety tools and features to help our users to stay safe on Hoop and have a friendly experience. You can find more information about our approach to safety on our Safety page.

Users on Hoop can easily report an inappropriate content or activity or block an abusive user. If anything goes wrong, users can contact us at:

- support@hoop.photo directly from their profile’s settings
- hello@hoop.photo

You should know that there is no direct interaction on Hoop. However, Hoop allows users to connect on other social apps.

• The most important thing is to talk with your child about being thoughtful while using social apps.

• Remind them that they can come to you or speak to a trusted adult when they need help.

• Encourage them to respect themselves and other users.