I made a mistake in my birthdate

We can't change it. When validating your birthdate, you have been informed that you must use your real birthdate and you will not longer be able to change it.


What is the super_request button for?

Tap the super_request button to favorite a profile and show it in your #hoopapp video on TikTok.


What is the super_request button for?

The Super Request super_request sends a highlighted Snap request notification. You will get a preview of the feature the first time you tap on the Super Request!


What is the flash_requests button for?

The Flash Requests flash_requests sends 100 Snap requests at once. Tap on the Flash Requests to get more information!


I accidentally deleted a notification. Can I get it back?

I am sorry but no 🙅🏻‍♂️. You can't get notifications back.


Is there a sent / received requests history?

I am sorry but no 🙅🏻‍♂️. You can't find all the requests you received or sent in Hoop


My notifications disappeared

Once opened the notifications are automatically deleted 2 days later 🗓


I can't add a photo because we can't see my face

To improve your experience on Hoop, your first photo must fully show your face. It should not be hidden by your phone 📱 or its flash ⚡️ for example. Please use an upright photo.
Our algorithm may still misinterpret some photos. If that happens to you, please use another photo. Sorry for the inconvenience 🤗


How to use Hoop?

Tap on the Snapchat button below the profiles you like to send them a Snapchat username request 📩
When someone accepts your request, you will get a notification and be able to add them on Snapchat 💁🏼‍♀️

You can also receive Snapchat username requests that you can ✅ accept or ❌ decline


How to block or report a user?

You can ⛔️ block or ⚠️ report a user by tapping on the 🚩 flag button on their photos / Story or on the option button on their profile screen


How to level up?

You level up every 20 Hoop profiles you add on Snapchat 🎉 When leveling up, do not forget to claim your reward on the left screen 💎


Something went wrong

This message on Snapchat means that you are trying to add a Snapchat username that does not exist 🙅🏻‍♂️


Username is invalid

This message means that you are trying to add a Snapchat username that was deleted 🗑
You can click on «Tell them that their Snap is invalid» button at the bottom of the notification after trying to add them.


How to manage my photos?

1. Click on your Bitmoji at the top center
2. Click on the ⚙️ icon at the top right
3. Click on Photos


How to change my language on iOS?

1. Click on your Bitmoji at the top center
2. Click on the ⚙️ icon at the top right
3. Click on Language > Language


How to change my name and my Bitmoji?

Your Snapchat name and your Bitmoji on Hoop are those you use on Snapchat.
To update them on Hoop, simply log out and log back in 🙂