Our approach to safety

Hoop is an app to make new friends on Snapchat all around the world. There is no direct interaction on Hoop. Users can simply send Snapchat username requests.

If you are a parent and your child wants to use Hoop, please read our Parent's Guide.

Millions of people from all over the world use Hoop and, like in the real life, users are exposed to risks online. You will find below our approach to safety.


Safety when signing up

• Users on Hoop must be aged 13 and above. They must provide their real date of birth. If we identify an underage profile or if a profile is reported as underaged by the community, we terminate the related account.

• 13 to 17 years old are not allowed to create an account or to use Hoop without the permission of their legal representative. If legal representatives need to know more about Hoop, they can read our Parent's Guide or contact us at hello@hoop.photo.

• Users on Hoop must use their Snapchat account to create an account.

• When creating their account, users on Hoop accept the Community Guidelines that make clear that we do not want Hoop put to bad uses.


Safety when setting up a profile

• To use Hoop, users have to give their date of birth so we can show them profiles from their age group. Once the date of birth is set, users can’t change it. If we identify or if the community reports a user who lies about their date of birth, we terminate their account.

• Users on Hoop can choose to hide their age. They can manage this setting from the app, at any time.

• The Snapchat username of users on Hoop is private. They can choose to share it or not with users who request it.

• We separate the 13 to 17 years old from the 18 years old and older, meaning that adults can’t see teenagers’ profiles and vice versa. The age filter is enabled by default and can’t be disabled or changed, meaning that users will see profiles from their age group.

• Since Hoop is an app to make new friends on Snapchat all over the world, there is no location feature on Hoop and we do not request access to the location, meaning that they can't choose to see profiles nearby. They simply have to select their own country in a list.


Safety when posting content

What can users post on Hoop?

- Up to 9 photos

• We use technical tools to filter these content:
- we perform image analysis to make sure that users post at least one photo that shows their face.
- we perform image and text analysis to prevent users from posting inappropriate content such as explicit language, nudity or sexual content.

• If inappropriate content is not flagged by our technical tools:
- human moderators can remove it and terminate the related account,
- the community can report it. Reported content is reviewed by our human moderators within maximum 48 hours. They can remove this content and terminate the related account.

• If a user on Hoop breaks any rules from our Community Guidelines, we terminate their account and suspend their Snapchat account from Hoop, meaning that they can’t create a new account.

• We remind users of our Community Guidelines when they post content for the first time.

• There is no chat feature in Hoop, meaning that users can't send direct message.


Safety Tools for Hoop users

We provide our users with reporting and blocking features:

• Users on Hoop can easily report an inappropriate content or activity by tapping on the flag button on the profile photos or on the option button on the profile screen. Reported profiles are reviewed by human moderators within maximum 48 hours.

• Users on Hoop can easily block a user by tapping on the flag button on the profile photos or on the option button on the profile screen. If a user blocks another user, they will no longer see each other on the app. Users on Hoop can manage their blocked users from their profile’s settings at any time.

• If a user needs help about any personal issues, they can easily contact us at:

- support@hoop.photo directly from their profile’s settings
- hello@hoop.photo


What’s next ?

We are currently working on new tools to reinforce:

• human moderators' efficiency

• legal representative permission